Retail Team Leader

3 weeks ago

Leeds, Leeds, United Kingdom Superdry Full time
About the Role

We are seeking a highly motivated and experienced Retail Team Leader to join our team at Superdry. As a Brand Lead, you will be responsible for delivering an exceptional customer experience in store, while also supporting the management team to motivate and lead the associate's team to achieve store targets.

Key Responsibilities

Operations & Service
  • Utilize your local knowledge and sales expertise to create a personalized shopping experience for every customer.
  • Become an expert in our style choices and bring them to life for our consumers.
  • Confidently make decisions about what's best for our customers, including handling consumer issues in store.
  • Be a brand ambassador by role modeling our behaviors, values, and style.
  • Be a positive role model for others, building trust through collaboration and open communication.
  • Develop your product knowledge and understanding of the business.
  • Take pride in store appearance and ensure it meets our high standards.
  • Take ownership for delivering business objectives, coaching the team to deliver retail standards and service expectations.
  • Support with key compliance tasks, including loss prevention and health and safety.
  • Exceed expectations at every opportunity and drive a positive attitude in the team.
  • Embrace the Superdry culture and share it with your colleagues.
  • Maintain a good commercial awareness of your store, understanding KPIs and bringing fresh ideas to the leadership team.
  • Get things done, making a positive impact for your store and feeling proud.
  • Be yourself.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
  • Support in the day-to-day supervision of the team.
  • Support and motivate your teammates to deliver amazing levels of service.
  • Give clear direction to focus team activity on and off the shop floor, inspiring and engaging associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
  • Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
  • Provide timely feedback to associates, recognizing success and positively challenging poor performance.
About You

We are looking for someone who is passionate about style and obsessed with product. You should have experience in retail/sales and operations in store, with a proven track record of leading and motivating a team. You should be able to build relationships and communicate effectively, with a positive attitude and a willingness to learn and develop.

What We Offer

We offer a competitive hourly rate, 20 days holiday plus your birthday day off, a new style obsessed Superdry wardrobe with our generous clothing allowance, amazing staff discount with up to 50% online and in store, flexible working patterns, style and service obsession fueled by our awesome training and development, tailored made induction and onboarding, pension contributions, life assurance, and a chance to work in an inclusive, diverse atmosphere with amazing sustainable premium products.

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