Retail Team Leader
2 weeks ago
We are seeking a highly motivated and experienced Retail Team Leader to join our Superdry team. As a Brand Ambassador, you will be responsible for delivering an exceptional customer experience in store, while supporting the management team to drive sales and achieve business objectives.
Main Responsibilities- Operations & Service
- Utilize your local knowledge and sales expertise to create a unique brand experience for customers.
- Make informed decisions to drive sales and customer satisfaction, while maintaining a high level of customer service.
- Role model our brand values and behaviors, while building trust and collaboration with colleagues.
- Take pride in store appearance and maintain a high level of visual merchandising standards.
- Deliver business objectives set by the Store Leader, while coaching the team to achieve retail standards and service expectations.
- Maintain a strong commercial awareness of the store, understanding key performance indicators and driving performance against them.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
- People
- Support the day-to-day supervision of the team, providing clear direction and coaching to achieve daily targets.
- Lead the team to achieve store targets, while ensuring a positive and inclusive work environment.
- Provide timely feedback to associates, recognizing success and positively challenging poor performance.
- Experienced in retail/sales and operations, with a passion for delivering exceptional customer experiences.
- Able to create memorable experiences for every customer, while maintaining a strong understanding of our brand and values.
- Exposure to people management activities, with a focus on developing and coaching team members.
- A creative thinker, able to find innovative solutions to drive sales and customer satisfaction.
- A competitive hourly rate.
- 20 days holiday plus your birthday day off.
- A new style obsessed Superdry wardrobe with our generous clothing allowance.
- Amazing staff discount with up to 50% online and in store.
- Flexible working patterns, including 4 day working for full time (dependent on store availability).
- Style and Service obsession fuelled by our awesome training and development.
- Pension contributions.
- Life assurance.
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