Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and compassionate Customer Service Executive to join our team at InHealth Group. As a key member of our Lung Health Check program, you will play a vital role in identifying lung cancer at its earliest stages and providing patients with peace of mind or enabling early detection.
Main Responsibilities
As a Customer Service Executive, your primary responsibilities will include:
- Conducting thorough telephone screenings to assess patients' risk of developing lung cancer
- Coordinating appointments at conveniently located clinics for meetings with our dedicated Lung Health Nurses
- Ensuring that patients are provided with appointment dates/times suited to their needs
- Responding to and handling inbound calls from patients looking to book or amend appointments
- Escalating any issues as and when they arise
- Maintaining accurate data on internal systems for reporting purposes
- Maintaining and ensuring observation of robust quality assurance measures to meet national standards
About Us
InHealth Group is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments, and procedures. We are a people-focused organisation, and our teams are integral in how we deliver our services.
What We Offer
We offer a competitive salary of £22,308 OTE £30,000, a comprehensive benefits package, and the opportunity to work in a dynamic and supportive environment. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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