Quality Assurance and Service Development Lead

9 hours ago


London, Greater London, United Kingdom LB RICHMOND UPON THAMES & LB WANDSWORTH Full time

Are you a driven individual with a passion for quality and innovation? We are seeking a talented Quality Assurance and Service Development Lead to join our team at LB RICHMOND UPON THAMES & LB WANDSWORTH.

About the Role

This exciting opportunity will see you play a pivotal role in shaping and growing our Registration Service. As a Quality Assurance and Service Development Lead, you will be responsible for driving the development of modern, innovative, and effective registration services that meet all statutory requirements and exceed customer expectations.

Key Responsibilities
  • Support and advise registration officers on complex matters, developing and delivering tailored training programmes to enhance their skills and knowledge.
  • Implement effective processes to assure statutory compliance, ensuring that our Registration Service operates efficiently and innovatively.
  • Contribute to improving, shaping, and growing the Registration Service, embracing digital technology and creative solutions to develop effective, relevant, and resilient services.
Requirements

We are looking for an exceptional candidate with advanced knowledge of civil registration, public protection, and counter-fraud requirements. You must have a commitment to developing and improving the quality of services provided, as well as excellent communication and leadership skills.

Benefits

We offer a competitive salary of £42,624 per annum, 40 days annual leave (including Bank Holidays), flexible working arrangements, and a generous pension plan.



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