Quality Assurance and Service Development Manager
1 week ago
Job Title: Quality Assurance and Service Development Manager
About the Role:
This exciting opportunity is available at Richmond and Wandsworth Council, a forward-thinking organization committed to delivering high-quality registration services.
As a Quality Assurance and Service Development Manager, you will play a key role in ensuring that our services meet statutory requirements and exceed customer expectations.
You will be responsible for developing and implementing efficient processes, fostering a culture of continuous learning, and driving innovation within the Registration Service.
Key Responsibilities:
- Develop and implement quality assurance strategies to ensure compliance with civil registration requirements
- Contribute to the improvement and growth of the Registration Service, leveraging digital technology and creative solutions
- Lead sessional registration officers, providing guidance and support to enhance their performance and professional development
- Promote a culture of excellence, encouraging staff to strive for continuous learning and improvement
Requirements:
- Advanced knowledge of civil registration, public protection, and counter-fraud requirements
- Commitment to delivering high-quality services and continuously improving processes
- Excellent communication and leadership skills, with the ability to motivate and inspire team members
What We Offer:
We are proud to be a Disability Confident employer and are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults.
Our benefits package includes 40 days annual leave (including Bank Holidays), flexible working, and a generous pension plan.
The estimated salary for this role is £41,700 - £50,000 per annum, depending on experience.
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