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Customer Service Delivery Specialist

1 month ago

Winchester, Hampshire, United Kingdom Hampshire County Council Full time

Company Overview


Hampshire Pension Services undertakes the pension administration for various partner schemes, supporting over 300,000 members and 700 employers.



Job Description


We are seeking a highly organized Communications Manager to join our small team in Winchester. You will be responsible for delivering clear and concise communications to scheme members, ensuring compliance with data protection legislation, and investigating complex customer queries.



Salary Range


The estimated salary for this role is £40,440 - £45,280 per annum, reflecting the skills and experience required for this position in the Winchester area.



Benefits


This full-time role offers a permanent contract with opportunities for professional growth and development within Hampshire Pension Services. As part of our team, you will work closely with other managers and stakeholders to improve services and member engagement.



Required Skills and Qualifications


To succeed in this role, you will need to have experience in managing people, complaints, and communications. Strong organizational skills, a customer-focused approach, and ability to remain calm under pressure are essential.



Vetting Requirements


This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years to obtain clearance.