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ERP Systems Support Specialist

2 months ago

Whitstable, Kent, United Kingdom LinkPoint Resources Limited Full time

We specialize in the recruitment of high-quality candidates in the Support sector. Our company, LinkPoint Resources Limited, has an excellent opportunity for an ERP Systems Support Specialist to maintain and develop current ERP systems across our European network.

Key Responsibilities

  • Provide technical support, including login assistance, user additions, and access management
  • Offer daily operations support and perform diagnostics, error logs, and updates
  • Ensure the system is updated with requests, issues, and resolutions
  • Support with training and inductions
  • Provide deskside support to users
  • Develop process documentation for new systems and training
  • Support change and risk management projects
  • Support in the transition of solutions working with third-party client teams
  • Contribute to test conditions for system verification and user acceptance testing
  • Support in quality management reviews

Required Experience and Skills

  • Minimum 3 years' ERP implementation experience
  • Experience from the design of methodologies to implementation methodologies
  • Experience with large ERP systems (Monitor / Syspro)
  • Experience working with Manufacturing, Customer Service, Purchasing, and Finance modules
  • Good general IT knowledge with applications, networks, storage, and infrastructure
  • Excellent MS Office experience (Word, Excel, VISIO, and Power Point)
  • Experience with CRM systems (desirable)
  • Experience with SnowFlake and BMNP 2.0 or process mapping (desirable)
  • Project management experience and able to multi-task (desirable)
  • Great interpersonal and communication skills - able to work with different levels and cultures
  • Commercial awareness of business functions and strategic planning
  • Full driver's licence and access to own vehicle
  • Able to travel within Europe on occasion to support other offices