ERP Support Specialist

3 weeks ago

Whitstable, Kent, United Kingdom LinkPoint Resources Limited Full time
Job Title: Applications Support Analyst

We are seeking a highly skilled Applications Support Analyst to join our team at LinkPoint Resources Limited. As a key member of our Support sector, you will be responsible for maintaining and developing current ERP systems across our European network.

Key Responsibilities:
  • Provide technical support, including login assistance, user additions, and access management
  • Offer daily operations support, perform diagnostics, error logs, and updates
  • Ensure the system is updated with requests, issues, and resolutions
  • Support with training and inductions
  • Provide deskside support to users
  • Develop process documentation for new systems and training
  • Support change and risk management projects
  • Support in the transition of solutions working with third-party client teams
  • Contribute to test conditions for system verification and user acceptance testing
  • Support in quality management reviews
Requirements:
  • Minimum 3 years' ERP implementation experience
  • Experience from the design of methodologies to implementation methodologies
  • Experience with large ERP systems (Monitor / Syspro)
  • Experience working with Manufacturing, Customer Service, Purchasing, and Finance modules
  • Good general IT knowledge with applications, networks, storage, and infrastructure
  • Excellent MS Office experience (Word, Excel, VISIO, and Power Point)
  • Experience with CRM systems (desirable)
  • Experience with SnowFlake and BMNP 2.0 or process mapping (desirable)
  • Project management experience and able to multi-task (desirable)
  • Great interpersonal and communication skills - able to work with different levels and cultures
  • Commercial awareness of business functions and strategic planning
  • Full driver's licence and access to own vehicle
  • Able to travel within Europe on occasion to support other offices

If you are enthusiastic about the Applications Support Analyst role, please send us your CV in a Word format today.

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