Freight Operations Manager

4 weeks ago


Gloucester, Gloucestershire, United Kingdom fish4.co - Jobboard Full time

Job Title: European Operations Team Leader

Location: Gloucester

Contract Details: Permanent, Full-Time

Salary: £30,000 to £32,000 per year

Working Hours: Monday to Friday 09:00 am - 05:30 pm with 1 hour lunch break

About Our Client:

Our client is a leading organisation in the logistics and freight forwarding sector, renowned for their efficient and reliable services.

Benefits & Perks:

  • 25 days annual leave plus 8 bank holidays
  • Auto Enrolment Pension Scheme (after 3 months)
  • Annual Salary Review
  • Discount Platform
  • Discounted Gym Membership
  • Full training and support
  • Cycle to work scheme
  • Employee assistance programme
  • Extensive learning opportunities - Learning Management System
  • Employee Engagement Forum
  • Reward and Recognition programme
  • Pay Day Treat Days

Responsibilities:

  • Overseeing all aspects of freight operations, including cargo booking, routing, tracking, documentation, Customs clearance, and compliance with industry regulations
  • Planning weekly export trailers efficiently to maximise trailer payloads
  • Developing key service relationships with customers, colleagues, and overseas agents to provide efficient and effective service
  • Ensuring good internal communication between key departments to ensure efficient loading and transport of customer goods
  • Resolving and managing customer/agent queries courteously and efficiently
  • Adding charges and accruals to shipments
  • Arranging all-risk insurance for high-value/client-sensitive shipments
  • Working with the team to align and streamline internal processes
  • Deputising for the Branch Manager as and when required

Essential Skills:

  • Experience of working in a freight forwarding/logistics role, particularly European road freight
  • Strong customer service skills
  • Commercial awareness
  • Clear and confident communication
  • Analytical & accurate, with excellent attention to detail
  • Assertiveness
  • Computer literacy and the ability to learn how to use new systems effectively
  • Ability to work collaboratively as a team player
  • Confident using Microsoft packages such as Word, Excel, PowerPoint
  • Good attention to detail when handling data
  • Ability to manage time effectively and prioritise workload

Desirable Skills:

  • Experience of working in a supervisory role
  • Ability to load/plan/route export trailers for cost-effective groupage trailer planning with experience in using weights, volumes, and loading metres


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