ServiceNow ITSM Analyst

5 days ago


London, Greater London, United Kingdom Michael James Associates Full time

About the Role: We are seeking an experienced IT Service Management Analyst to join our team at Michael James Associates. The successful candidate will have a strong background in ServiceNow and ITIL, with excellent communication and problem-solving skills.

Key Responsibilities:

  • Manage incident resolution and identify timely service restorations.
  • Collaborate with global and virtual teams to deliver exceptional results.
  • Drive efficiency and excellence in IT service delivery using ServiceNow and ITIL best practices.

Requirements:

  • At least 3 years of experience in Service Management.
  • Strong knowledge of ServiceNow and ITIL.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

What We Offer: Competitive salary, comprehensive benefits package, and ongoing training and development opportunities.

Contact Information: If you are a motivated and experienced IT Service Management Analyst looking for a new challenge, please submit your application. We look forward to hearing from you.



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