ServiceNow ITSM Solutions Expert

3 weeks ago


London, Greater London, United Kingdom Ernest Gordon Recruitment Limited Full time

We are seeking an experienced ServiceNow Consultant to join our team as a lead consultant on ServiceNow engagements. As a key member of our team, you will work closely with clients to design, configure, and customize IT Service Management tools to maximize their efficiency and business value.

In this role, you will gather and assess customer requirements, design service management solutions, and configure ServiceNow to optimize performance. You'll also lead discovery activities, provide strategic recommendations, and deliver high-quality results on time and within budget, all while ensuring client satisfaction.

The ideal candidate will have a track record of delivering innovative solutions, a passion for ITSM best practices, strong consulting skills, and experience working with senior stakeholders. They will design and implement ServiceNow solutions that align with ITIL best practices, lead engagements from requirements gathering to solution delivery, and optimize ServiceNow configurations for performance, capability, and sustainability.

This role is perfect for those who want to take their ServiceNow career to the next level and join a forward-thinking team where they can make a real impact.

Job Description
  • Design and implement ServiceNow solutions that align with ITIL best practices
  • Lead engagements, from requirements gathering to solution delivery
  • Optimize ServiceNow configurations for performance, capability, and sustainability

Required Skills and Qualifications
  • Certified ServiceNow Implementer with deep architectural knowledge
  • ITIL certified with expertise in IT Service Management
  • Strong consulting and communication skills, with experience working with senior stakeholders

Salary & Benefits

$62,000 - $67,000 per annum, plus autonomy, company benefits, and a 4-day week with remote work options.



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