Service Implementation Analyst

6 days ago

Reading, Reading, United Kingdom eflow Global Full time

Company Overview

eflow Global stands at the forefront of Regtech cloud solutions tailored for investment firms. With two decades of relentless innovation, our distinctive SAAS platform equips clients with essential reporting tools to maintain regulatory compliance.

In light of our recent successful funding, we are broadening our horizons with the ambition to establish ourselves as the premier partner for investment and trading compliance across the UK, EMEA, and North America. As we pursue our expansion goals, we are on the lookout for skilled individuals eager to advance their careers in a vibrant tech environment.

Role Description

We are in search of a driven and meticulous Client Onboarding Specialist to become a vital member of our energetic team at eflow Global. This role strikes a balance between technical expertise and client interaction, playing a pivotal part in the seamless onboarding of clients onto our platforms, managing multiple onboarding processes simultaneously, and collaborating across various departments to deliver outstanding service.

Prior experience in Regtech or FinTech is not a prerequisite. We value attitude, teamwork, and transferable skills above all. We are particularly interested in candidates who are looking for a career path rather than just a job.

Key Responsibilities

1) Client Onboarding:

  • Facilitating the timely onboarding of clients across our platforms while managing several onboarding processes concurrently.

2) Client Communication and Support:

  • Acting as the primary liaison for clients throughout the onboarding journey, maintaining consistent communication to provide updates, gather feedback, and address any inquiries or concerns.

3) Project Ownership from Initiation to Completion:

  • Taking full responsibility for client onboarding projects from start to finish, ensuring all tasks are completed within the agreed timelines and quality standards.

4) Data Issues Resolutions:

  • Analyzing the data provided by clients using internal tools to identify discrepancies and missing information.
  • Collaborating with clients to resolve data-related issues that may hinder the onboarding process.
  • Understanding the functionalities of our internal systems and identifying how these can support the client's onboarding and long-term success.

5) Team and Interdepartmental Collaboration:

  • Working effectively as part of the onboarding team, contributing to collective goals and objectives.
  • Participating actively in weekly internal meetings to provide updates on client onboarding progress and discuss any challenges encountered.

6) UAT Handover:

  • Completing the User Acceptance Testing (UAT) Handover with clients, conducting training sessions, and covering essential information needed for system usage.
  • Ensuring all deliverables align with the scope of work and UAT system provided for each project.

7) Issue Investigation & Resolution:

  • Identifying and raising any issues with client data to ensure compliance with our requirements.
  • Conducting basic reviews of the product and suggesting enhancements to relevant internal teams.

Career Progression

This position offers a clear trajectory for advancement within the organization. The potential career path includes:

1) Client Onboarding Specialist (Current Role):

  • Focus on mastering the client onboarding process and support.
  • Develop expertise in the onboarding procedures and daily use of the systems.

2) Lead Client Onboarding Specialist:

  • Providing mentorship and support to colleagues.
  • Assisting in the training of new team members.
  • Serving as a primary escalation point for complex issues before involving senior analysts.

3) Senior Analyst:

  • Assuming a leadership role in managing a team of analysts across various regions.
  • Leading projects and contributing to process enhancements.
  • Acting as an escalation point for critical issues before engaging management.

Qualifications and Skills

  • Customer-focused with a dedication to delivering exceptional service.
  • Strong verbal and written communication skills to effectively engage with clients and internal stakeholders.
  • Self-driven with the capability to take ownership of projects from inception to completion.
  • Excellent organizational skills to handle multiple projects simultaneously.
  • Strong time management and prioritization abilities to meet project deadlines.
  • High attention to detail to ensure the accuracy and completeness of documentation.
  • Adaptability to changing priorities and requirements in a dynamic environment.
  • Robust analytical and problem-solving skills to proactively identify and address issues.
  • Collaborative spirit with the ability to work effectively within a team.
  • Education level is flexible - Bachelor's degree, A-level, or relevant vocational experience is acceptable.

  • Pensions Implementation Analyst, Manager and Consultant

    1 month ago

    Reading, Reading, United Kingdom Bright Purple Full time

    Pensions Implementation Analyst/Managers/Consultant UK Remote A consultancy who create and implement resilient and responsible pension strategies to help organisations and people look forward to a more secure financial future. From pension administration and consultancy to the latest technology and engagement techniques they are at the forefront of UK...

  • Director of Implementation Services

    4 days ago

    Reading, Reading, United Kingdom iO Associates Full time

    Job Title: Director of Implementation ServicesJob Type: Full-timeLocation: Hybrid (Remote and On-site)Job Description:Position: Service ManagerKey Responsibilities:IT Service Management: Lead the implementation of ITIL Service Design and Service Strategy in a large, complex transformation programme.Stakeholder Management: Develop and maintain strong...

  • Director of Implementation Services

    3 days ago

    Reading, Reading, United Kingdom iO Associates Full time

    Job Title: Director of Implementation ServicesJob Type: Full-timeLocation: Hybrid (Remote and On-site)Job Description:Position: Service ManagerKey Responsibilities:IT Service Management: Lead the implementation of ITIL Service Design and Service Strategy in a large, complex transformation programme.Stakeholder Management: Develop and maintain strong...

  • Service Integration Analyst

    6 days ago

    Reading, Reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global stands at the forefront of Regtech cloud solutions tailored for investment firms. With a legacy of 20 years in relentless innovation, our distinctive SAAS platform equips clients with essential reporting tools to maintain regulatory compliance.In light of a successful funding initiative, we are broadening our global reach with...

  • Service Integration Analyst

    4 weeks ago

    Reading, Reading, United Kingdom eflow Global Full time

    Company Overvieweflow Global stands at the forefront of Regtech cloud solutions tailored for investment firms. With a legacy of 20 years in relentless innovation, our distinctive SAAS platform equips clients with essential reporting tools to maintain regulatory compliance.In light of a successful funding initiative, we are broadening our global reach with...

  • Financial Planning Analyst

    4 days ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Description**Financial Planning Analyst**We are seeking a highly skilled Financial Planning Analyst to join our team at Thames Water. As a Financial Planning Analyst, you will play a critical role in supporting our annual planning, forecasting, and reporting processes.Key Responsibilities:Support the development and implementation of financial planning...

  • Financial Planning Analyst

    4 days ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Description**Financial Planning Analyst**We are seeking a highly skilled Financial Planning Analyst to join our team at Thames Water. As a Financial Planning Analyst, you will play a critical role in supporting our annual planning, forecasting, and reporting processes.Key Responsibilities:Support the development and implementation of financial planning...

  • Service Delivery Implementation Lead

    3 days ago

    Reading, Reading, United Kingdom KM4HR Full time

    Job OverviewKM4HR is seeking a seasoned professional to lead the implementation of global payroll services for their international clients.This role reports to Partner level and involves managing key project stakeholders while maintaining employee engagement across the wider business from a global perspective.Key ResponsibilitiesCoordinate and manage global...

  • Service Delivery Implementation Lead

    3 days ago

    Reading, Reading, United Kingdom KM4HR Full time

    Job OverviewKM4HR is seeking a seasoned professional to lead the implementation of global payroll services for their international clients.This role reports to Partner level and involves managing key project stakeholders while maintaining employee engagement across the wider business from a global perspective.Key ResponsibilitiesCoordinate and manage global...

  • IT Service Delivery Analyst

    6 days ago

    Reading, Reading, United Kingdom Punter Southall Group Full time

    About the RoleWe are seeking a highly skilled 2nd Line Application Support Analyst to join our team at Punter Southall Group.Key ResponsibilitiesGather information on IT service issues and map operational business issues to the underlying application and infrastructure architecture.Investigate and resolve IT and application incidents, and triage IT...

  • IT Service Delivery Analyst

    7 days ago

    Reading, Reading, United Kingdom Punter Southall Group Full time

    About the RoleWe are seeking a highly skilled 2nd Line Application Support Analyst to join our team at Punter Southall Group.Key ResponsibilitiesGather information on IT service issues and map operational business issues to the underlying application and infrastructure architecture.Investigate and resolve IT and application incidents, and triage IT...

  • Financial Planning Analyst

    5 hours ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Description**Financial Planning Analyst**We are seeking a highly skilled Financial Planning Analyst to join our team at Thames Water. As a Financial Planning Analyst, you will play a critical role in supporting our annual planning, forecasting, and reporting processes.Key Responsibilities:Support the development and implementation of financial planning...

  • Financial Planning Analyst

    2 hours ago

    Reading, Reading, United Kingdom Thames Water Full time

    Job Description**Financial Planning Analyst**We are seeking a highly skilled Financial Planning Analyst to join our team at Thames Water. As a Financial Planning Analyst, you will play a critical role in supporting our annual planning, forecasting, and reporting processes.Key Responsibilities:Support the development and implementation of financial planning...

  • Financial Business Analyst

    4 weeks ago

    Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full time

    Position OverviewThe role of the Finance Business Analyst is crucial in ensuring the effective management of financial operations within the organization.Key Responsibilities:Analyze financial data to support decision-making processes.Collaborate with various departments to streamline financial reporting.Assist in the preparation of budgets and...

  • Pensions Implementation Consultant and Manager

    4 weeks ago

    Reading, Reading, United Kingdom Bright Purple Full time

    Job OverviewPensions Implementation Consultant/Manager - UK Remote Bright Purple is a consultancy dedicated to developing and executing robust pension strategies that empower organizations and individuals to anticipate a more secure financial future. Our expertise spans pension administration, consultancy, and cutting-edge technology, ensuring we remain...

  • Financial Business Analyst

    4 weeks ago

    Reading, Reading, United Kingdom Royal Berkshire Fire and Rescue Service Full time

    Job OverviewThe role of a Finance Business Analyst is crucial in supporting the financial operations and strategic initiatives of the organization.Key Responsibilities:Conducting comprehensive financial analysis to guide decision-making.Collaborating with various departments to enhance financial performance.Preparing detailed reports and presentations for...

  • ServiceNow Product Owner

    7 days ago

    Reading, Reading, United Kingdom Maclean Moore Full time

    Job Title: ServiceNow Product Owner - Greenfield ImplementationJob Type: ContractLocation: Remote (hybrid - 3 days per week in office)Duration: 6 monthsAbout the Role:We are seeking an experienced ServiceNow Product Owner to join our team at Maclean Moore for a 6-month contract. As a Product Owner, you will be involved in a greenfield implementation of...

  • ServiceNow Product Owner

    6 days ago

    Reading, Reading, United Kingdom Maclean Moore Full time

    Job Title: ServiceNow Product Owner - Greenfield ImplementationJob Type: ContractLocation: Remote (hybrid - 3 days per week in office)Duration: 6 monthsAbout the Role:We are seeking an experienced ServiceNow Product Owner to join our team at Maclean Moore for a 6-month contract. As a Product Owner, you will be involved in a greenfield implementation of...

  • ServiceNow Product Owner

    7 days ago

    Reading, Reading, United Kingdom Maclean Moore Full time

    **Job Summary**Maclean Moore is seeking a highly skilled ServiceNow Product Owner to join our team for an initial 6-month contract. As a Product Owner, you will play a crucial role in the greenfield implementation of ServiceNow Integrated Risk Management (IRM).**Key Responsibilities:**Work closely with stakeholders and business leaders to gain a deep...

  • Financial Analyst

    3 days ago

    Reading, Reading, United Kingdom idibu Full time

    About the RoleWe are seeking a highly skilled Financial Analyst to join our team at idibu. As a Financial Analyst, you will play a critical role in supporting our business operations and providing financial expertise to our stakeholders.Key ResponsibilitiesSupport external audit control points, develop and manage solutions with the business, and liaison with...