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IT Service Delivery Analyst
2 months ago
About the Role
We are seeking a highly skilled 2nd Line Application Support Analyst to join our team at Punter Southall Group.
Key Responsibilities
- Gather information on IT service issues and map operational business issues to the underlying application and infrastructure architecture.
- Investigate and resolve IT and application incidents, and triage IT incidents.
- Work closely with the team to provide 2nd line IT & application support and be involved in on-going project work.
Requirements
- Ability to understand and extract key information from investigations.
- Experience working within an ITIL framework.
- Excellent communication skills.
Working Arrangements
The role will require at least 1 day a month in the office.
About Us
Punter Southall Group is a leading provider of employee benefits and financial services. We are committed to delivering exceptional service to our clients and their employees.