Service Engineer

6 days ago

Clerkenwell, United Kingdom Reliance High Tech Full time
About the Role

We are seeking a highly skilled Service Engineer to join our team at Reliance High-Tech, a leading provider of security solutions in the UK. As a Service Engineer, you will play a critical role in ensuring the reliability and performance of our electronic security systems.

Key Responsibilities
  • Provide technical expertise in fault finding and repairs across a variety of PC/Network based and analogue security systems, with a working knowledge of different high-end software packages.
  • Provide technical expertise in fault finding and repair with a variety of CCTV operating systems, from small-scale CCTV systems to large multi-site installations with PC-based digital recorders.
  • Understand fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively remedy any faults.
  • Liaise with higher-grade engineers where required.
  • Provide emergency solutions when operating out of hours, as specified on the departmental rota.
  • Collaborate with all parts of the business to ensure that the agreed scope of works is delivered in line with the customer's expectations.
  • Participate in team meetings and actively contribute towards the business' activities.
  • Strive to maximize personal development and performance, and take an active part in performance reviews and personal development plans.
  • Maintain up-to-date technical knowledge through internal and external training provision.
Requirements
  • NVQ 3 in Electronic Security or equivalent proven experience (4+ years)
  • Knowledge of Access control / CCTV / Intercom / Intruder systems
  • Knowledge of Windows Operating Systems
  • Knowledge of digital electronics principles and systems
  • Good knowledge of Access control / CCTV / Intercom / Intruder systems
  • Good knowledge surrounding digital electronics and electrical systems
  • Microsoft OS knowledge
  • Working knowledge of TCP/IP and other network fundamentals of UFE's (Unified Front End)
  • Excellent communication skills – Written and Verbal
About You

We are looking for a flexible and proactive individual with a can-do attitude, able to work both independently and as part of a team. A proven record of great customer service and an ability to manage time and workload are essential.

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