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Field Service Technician

2 months ago

Clerkenwell, United Kingdom Concept Resourcing Full time

Job Title: Field Service Engineer

Job Type: Permanent Contract

Location: North London

Job Description:

We are seeking a skilled Field Service Engineer to join our team at Concept Resourcing. As a Field Service Engineer, you will be responsible for responding to service and maintenance requests for a wide variety of clients, ranging from high street independents to national brands.

Key Responsibilities:

  • Perform a wide range of repair and preventative maintenance tasks on coffee equipment, ensuring all machinery is left in excellent working condition.
  • Set up equipment according to specifications to ensure consistent coffee quality and aim for a first-time fix.
  • Coordinate with the central call centre, taking instructions and providing regular updates to keep customers informed.
  • Follow on-site procedures, including introducing yourself to the site manager and adhering to all Health and Safety protocols.
  • Complete all necessary online documentation, including job sheets and time sheets, before leaving each site.
  • Maintain company tools, equipment, and vehicle in good working order, reporting any issues to your line manager.
  • Manage and replenish spare parts inventory using a hand-held unit.

Requirements:

  • Strong understanding of coffee quality and coffee equipment.
  • Robust problem-solving skills with an electrical/mechanical background.
  • Excellent customer service skills.
  • Computer literate with a clean driving license.
  • Self-motivated with a flexible approach to work, location, and hours, including 1 in 4 weekends.