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Housing Solutions Officer

2 months ago


Luton, Luton, United Kingdom Connect2Luton Full time
About the Role

We are seeking a skilled Housing Solutions Officer to join our team at Luton Borough Council. As a key member of our front-line team, you will play a crucial role in preventing homelessness and ensuring that care and support needs are met.

Key Responsibilities
  • Determine duties owed towards potentially homeless applicants under the Homelessness Reduction Act 2017
  • Work proactively to provide support to households at risk of homelessness and at the earliest opportunity
  • Manage a caseload and undertake all appropriate investigations necessary to make sound timely decisions
  • Identify clients with support needs and provide respectful, thoughtful, and sensitive support
  • Support the development and delivery of training and/or awareness-raising events and materials for staff, colleagues, partners, and the public relating to homelessness
About You
  • At least 1 year of experience as a Housing Solutions Officer within the Public Sector
  • Excellent communication and interpersonal skills, both written and verbal
  • Comprehensive knowledge of housing legislation, welfare reforms, and the Homelessness Reduction Act
  • Experience of managing complex client caseloads and ad-hoc cases
  • Good knowledge of administrative and IT systems
  • Self-motivation and high organizational skills
  • Eligibility to work in the UK
  • Institute of Housing, NVQ Housing, or other relevant qualification or equivalent experience/education/training
  • Occasional travel within and beyond the Council's geographical boundaries
  • Able to attend meetings out of normal office hours
Benefits
  • Access to a wide range of roles nationwide, as well as exclusive roles to Connect2Luton
  • Reward schemes such as Refer a Friend
  • Prompt and reliable payroll system
  • Work for an agency owned by Luton Borough Council