Client Success Professional

4 days ago


Southampton, Southampton, United Kingdom Robertson & Sumner Ltd Full time

We are looking for a Client Success Professional to join our team at Robertson & Sumner Ltd. This is a fantastic opportunity to work in a dynamic environment and contribute to the success of our sales team.

About the Job

The ideal candidate will have a proven track record of managing client relationships and driving sales growth.

Key Responsibilities
  1. Manage a portfolio of accounts, providing exceptional customer service and ensuring timely renewal payments.
  2. Collaborate with the sales team to achieve service and revenue targets.
  3. Identify cross- and up-sell opportunities and pass qualified leads to relevant areas.
  4. Develop and implement individual account strategies to exceed client expectations.
  5. Manage time effectively to accomplish all tasks, including visits, calls, and research & development efforts.
Requirements
  • A level education or equivalent, with GCSE level C or above in English and Mathematics.
  • Proven experience in selling/account management via telephone, including negotiation and objection handling.
  • Proficiency in using internal database systems and internet search engines for effective research.
  • Outstanding customer service skills, with a drive to consistently exceed expectations.
  • Strong team player with excellent communication skills, both verbal and written.
  • Highly motivated to meet and exceed targets within given deadlines.
  • Intermediate proficiency in Salesforce, Microsoft Word/Excel, and PowerPoint.
Benefits

We offer a competitive salary and benefits package, including professional development opportunities.



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