Security Support Specialist

2 weeks ago


Manchester, United Kingdom Johnson Controls Full time

About the Role

We are seeking a Security Support Specialist to join our team at Johnson Controls in Manchester. In this role, you will be working within our Customer Monitoring Centre, where you will be the first point of contact for all our customers. You will provide support with everything from account queries to live monitoring, building relationships with customers and taking ownership of all enquiries.

About Us

Johnson Controls is a market-leading brand in the security industry, offering a comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle-to-work scheme, and discount on security products. We have an encouraging and collaborative team environment, career development opportunities through various career ladders, and a dedication to safety through our Zero Harm policy.

About the Job

This is a customer-focused role that requires excellent telephone manner, attention to detail, and excellent spoken and written English. As a Security Support Specialist, you will interact with live activations from customers' Security systems, liaise with Police and Fire control when needed, and proactively respond to customer service calls in line with company processes and procedures.

What We Offer

  • A competitive salary of £25,000 - £30,000 per annum (dependent on experience)
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle-to-work scheme, and discount on security products
  • Encouraging and collaborative team environment
  • Career development opportunities through various career ladders
  • Dedication to safety through our Zero Harm policy

Requirements

  • To be customer-focused with a proactive, can-do attitude
  • Adhere and deliver our company values
  • Any contact centre or customer service experience will be an advantage

About Johnson Controls

Johnson Controls is a market-leading brand in the security industry, dedicated to providing top-notch security solutions to our customers. We offer a range of services, from account queries to live monitoring, and provide our customers with the best possible support.



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