E-Commerce Support Specialist
1 week ago
CV-Library is seeking a skilled E-commerce Support Specialist to join our team.
About the JobWe are partnering with a digital marketing agency in Wolverhampton to recruit a remote E-commerce Support Specialist. The successful candidate will provide technical support to clients, working closely with the development team to deliver high-quality solutions.
Job Description:
- Deliver exceptional support to clients via ticket desk, ensuring timely resolution of issues.
- Manage incoming support requests and collaborate with the development team to deliver top-notch solutions.
- Ensure seamless integration between development and marketing teams.
- Manage customer accounts, onboard new clients, and generate monthly reports.
- Conduct thorough analysis and troubleshooting to resolve complex issues.
- Organize and attend meetings with clients to discuss updates and new projects.
Skills and Qualifications:
- Demonstrated experience in Magento support and e-commerce solutions.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong analytical and troubleshooting skills.
What We Offer:
- Flexible working hours.
- Staff lunches, outings, and team activities.
- Staff room amenities, including pool table, Netflix, games console, drinks fridge, and treats.
- Dedicated parking place.
- Support for personal development and training.
- Gym membership.
- Company pension.
Estimated salary: £40,000 - £50,000 per annum, depending on experience. Please note that this is an estimate based on industry standards and location.
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