Customer Service Specialist
4 weeks ago
Are you passionate about delivering exceptional service and making a positive impact?
Wokingham Borough Council is seeking a dedicated Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for residents, providing support and guidance on a wide range of council services.
What You'll Do:
- Provide prompt and courteous assistance to residents via phone, email, or in person.
- Effectively gather information, understand customer needs, and resolve inquiries accurately.
- Demonstrate a strong commitment to customer satisfaction by exceeding expectations.
- Collaborate with colleagues to ensure seamless service delivery and knowledge sharing.
- Contribute to a positive and supportive work environment.
What We're Looking For:
- Excellent communication and interpersonal skills, with the ability to build rapport quickly.
- Strong problem-solving abilities and a proactive approach to finding solutions.
- A genuine desire to help others and make a difference in the community.
- Proficiency in using computer systems and relevant software applications.
- A team player with a willingness to learn and grow.
What We Offer:
- Comprehensive training and development opportunities.
- A supportive and collaborative work environment.
- The chance to make a real impact on the lives of residents.
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