Customer Service Representative

1 week ago

Beckenham, Greater London, United Kingdom Mytime Active Full time

Customer Service Representative - Golf and Leisure

Location: Our golf and leisure facilities

Job Type: Flexible (Will include early mornings, evenings and weekends)

Key Responsibilities:

  • To provide exceptional customer service and ensure the highest level of customer enjoyment and satisfaction, meeting our Customer Service Standards.
  • To adhere to our Code of Conduct and maintain a professional demeanor at all times.
  • To record and administer the lost property system.
  • To ensure that all information displayed in the reception area is up to date and regularly restocked.
  • To stay up to date with company communications and local management notices.
  • To operate a cash register accurately and adhere to our cash handling and financial procedures.
  • To welcome golfers to the site and provide a warm and friendly welcome.
  • To upsell memberships and benefits of joining our golf and leisure facilities.
  • To open and close the site on a rota basis.
  • To upsell golf retail at every opportunity.
  • To accept deliveries and store them securely, checking items against the delivery note.
  • To undertake safety inspections and cleaning inspections as required.
  • To undertake cleaning duties, keeping working areas clean and presentable at all times.
  • To supervise the front of house at functions, events and societies.
  • To report any defective services, equipment and facilities to the manager.
  • To help conserve energy and minimise wastage.
  • To wear correct clean uniform with name badge.
  • To follow all Health & Safety guidelines that are in place.
  • To attend training sessions and staff meetings as required.
  • This role includes lone working (and some team working) and may include key holding responsibilities.

We are looking for a customer-focused individual who is passionate about providing exceptional service and ensuring our customers have an enjoyable experience. If you have a passion for golf and leisure, and are looking for a challenging and rewarding role, we would love to hear from you.

Benefits:

In return, you will receive a competitive salary and benefits package, including:

  • Free access to our golf and leisure facilities
  • 25% off food and beverage and free hot drinks
  • NEST pension (eligibility requirements apply)
  • Early Pay - withdraw a part of your salary in advance of the pay day.
  • Employee discounts

About us:

We are an independent social enterprise on a mission to improve wellbeing through our range of accessible services. We reinvest our profits into the long-term wellbeing of our local communities, and to date we've helped hundreds of thousands of people to live a happier and healthier lifestyle.

All offers of employment are conditional upon you signing the contract of employment and:

  • Satisfactory health clearance;
  • Two satisfactory references;
  • Proof of attainment of qualifications;
  • Evidence of your right to work in the United Kingdom; and
  • Satisfactory Disclosure and Barring Service (DBS) check if needed for the role

We apply our Equal Opportunities Policy at all stages of recruitment and selection.

We reserve the right to remove the advert for this role as required.

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