Windows 11 Device Engineer
1 week ago
ECS Resource Group Limited is seeking a talented 2nd Line Engineer to join our team in Edinburgh. This is an exciting opportunity to work with one of the leading technology organisations, providing support for Windows 11 end-user devices. As a 2nd Line Engineer, you will be responsible for diagnosing, troubleshooting, and resolving complex hardware, software, and configuration issues.
We are looking for someone with previous experience providing 2nd/3rd line support, preferably in a service desk environment. You should have excellent communication skills, be proficient in troubleshooting end-user device issues, and have familiarity with ITIL processes and service desk tools.
The role involves working on-site in our Edinburgh office and requires the ability to work in a fast-paced environment. The salary for this role is estimated to be around £200 p/day.
We are committed to delivering exceptional customer service and strive to maintain accurate records of incidents, resolutions, and updates using the ticketing system.
We encourage applicants who are passionate about delivering outstanding customer service and have a strong desire to stay up-to-date with Windows 11 updates, best practices, and new features.
Key Requirements:- Previous experience providing 2nd/3rd line support with proven experience supporting Windows 11 in a service desk environment.
- Excellent communication skills with the ability to work in a fast-paced environment.
- Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
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