Edinburgh IT Support Technician

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Experis UK Full time

Technical Support Engineer (Windows 11)

Location: Edinburgh

Contract Type: Initial 3 Months Contract | Inside IR35

The estimated salary for this role is £35,000 - £45,000 per annum.

Overview:

We are seeking a highly skilled Technical Support Engineer to join our team in Edinburgh. As a Technical Support Engineer, you will be responsible for providing expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently.

Responsibilities:

  • Provide technical support for Windows 11 end-user devices, ensuring timely and efficient resolution of technical issues.
  • Develop and maintain relationships with internal stakeholders, promoting excellent customer service and technical expertise.
  • Stay current with Windows 11 updates, best practices, and new features to deliver effective support.

Requirements:

  • Proven experience in supporting Windows 11 in a service desk environment.
  • Strong technical skills, including proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
  • Familiarity with ITIL processes and service desk tools.
  • Ability to work independently and as part of a team to deliver high-quality support.
  • Relevant IT certifications.

Benefits:

Experis UK offers a competitive salary package, including a range of benefits designed to support your career development and well-being.



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