Senior Support Specialist

1 week ago


Edinburgh, Edinburgh, United Kingdom ECS Resource Group Limited Full time

Are you a skilled professional looking for a new challenge in the world of technical support? ECS Resource Group Limited is seeking a highly motivated and experienced 2nd Line Engineer to join our team in Edinburgh.

This is an exciting opportunity to work with one of the leading technology organisations, providing support for Windows 11 end-user devices. As a 2nd Line Engineer, you will be responsible for diagnosing, troubleshooting, and resolving complex hardware, software, and configuration issues.

We are looking for someone with previous experience providing 2nd/3rd line support, preferably in a service desk environment. You should have excellent communication skills, be proficient in troubleshooting end-user device issues, and have familiarity with ITIL processes and service desk tools.

The salary for this role is estimated to be around £200 p/day. If you are passionate about delivering outstanding customer service and have a strong desire to stay up-to-date with Windows 11 updates, best practices, and new features, then this could be the perfect opportunity for you.

We offer a fast-paced and dynamic work environment where you can grow your skills and expertise. So if you are ready to take on a new challenge and become part of our team, please apply now

Responsibilities:
  • Act as the central point of contact for customers requiring technical support for Windows 11 devices.
  • Deliver outstanding customer service and provide support as and when required.
  • Maintain accurate records of incidents, resolutions, and updates using the ticketing system.


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