Complaints Resolution Specialist

5 days ago

Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time
Job Summary

We are seeking a highly skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing a caseload of complaints made by patients, relatives, and carers who use our services.

Main Responsibilities

Key duties of the role include:

  • Liaising with patients, carers, and relatives to understand their concerns and work with them to resolve issues
  • Coordinating complaint responses in accordance with Trust processes and policy, ensuring all complaints are responded to in a comprehensive, timely, and professional manner
  • Supporting other governance and patient experience work, including training to improve the overall experience for people who use our services
About Us

Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK's largest providers of integrated hospital and community-based healthcare. We deliver high-quality care, training, and research, and are committed to developing high-calibre multidisciplinary health professionals. Our team is dedicated to providing excellent benefits for our staff, including commitments to professional development and policies to support employees in balancing their personal and professional lives.

Requirements

To be successful in this role, you will need:

  • Postgraduate diploma or equivalent qualification in a relevant field, or equivalent breadth of experience and training
  • Evidence of IT short courses or demonstrable experience in Microsoft Office Packages
  • Experience of working in a large, complex organisation, with relevant experience of complaints handling procedures
  • Excellent written and verbal communication skills, with the ability to manage competing deadlines and prioritise a high workload
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and career progression. If you are a motivated and experienced individual who is passionate about delivering high-quality patient care, we encourage you to apply for this exciting opportunity.

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