Complaints Resolution Specialist
2 months ago
We are seeking a highly skilled and experienced Complaints Resolution Specialist to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing your own caseload of complaints made by patients, relatives, and carers who use our services.
Key Responsibilities- Liaise with patients, carers, and relatives to understand their concerns and work with them to resolve issues in a comprehensive, timely, and professional manner.
- Coordinate complaint responses in accordance with Trust processes and policy, ensuring all complaints are responded to effectively.
- Support other governance and patient experience work, including training to improve the overall experience for people who use our services.
- Manage a varied caseload and prioritize tasks effectively to meet deadlines.
- Postgraduate diploma or equivalent qualification in a relevant field, such as Communications, Clinical Qualifications, or Health and Social Care.
- Experience of working in a large, complex organization and relevant experience of complaints handling procedures.
- Excellent written and verbal communication skills, with the ability to manage competing deadlines and prioritize tasks effectively.
- Confident in dealing with patients and families who may be upset, angry, or bereaved.
Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK's largest providers of integrated hospital and community-based healthcare. We deliver high-quality care, training, and research, and are committed to developing high-calibre multidisciplinary health professionals. We value and respect all of our staff and the community we serve.
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Complaints Resolution Specialist
2 weeks ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing a caseload of complaints made by patients, relatives, and carers who use our services.As a Complaints Resolution Specialist, you will liaise...
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Complaints Resolution Specialist
4 weeks ago
Sheffield, Sheffield, United Kingdom IGS Ltd. Full timeJob Title: Complaints SupervisorIGS Ltd. is seeking a skilled Complaints Supervisor to join our team. The successful candidate will be responsible for investigating high-level complaints and attending properties as required.Key Responsibilities:Investigate high-level complaints and attend properties if necessaryMonitor KPIs and review engineers who are not...
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Complaints Resolution Specialist
4 weeks ago
Sheffield, Sheffield, United Kingdom IGS Ltd. Full timeJob Title: Complaints SupervisorIGS Ltd. is seeking a skilled Complaints Supervisor to join our team. The successful candidate will be responsible for investigating high-level complaints and attending properties as required.Key Responsibilities:Investigate high-level complaints and attend properties if necessaryMonitor KPIs and review engineers who are not...
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Complaints Resolution Specialist
1 week ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a Complaints Coordinator, you will play a vital role in managing complaints made by patients, relatives, and carers who use our services.The successful candidate will have excellent interpersonal skills, experience in producing...
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Complaints Resolution Specialist
2 months ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing a caseload of complaints made by patients, relatives, and carers who use our services.Main ResponsibilitiesLiaise with patients, carers, and...
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Complaints Resolution Specialist
2 months ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing a caseload of complaints made by patients, relatives, and carers who use our services.Main ResponsibilitiesLiaise with patients, carers, and...
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Complaints Resolution Specialist
2 months ago
Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing a caseload of complaints made by patients, relatives, and carers who use our services.Main ResponsibilitiesKey duties of the role include:Liaising...
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