Luxury Fashion Store Manager
3 weeks ago
We are seeking a highly skilled and experienced Store Director for our prestigious London location. This renowned brand, celebrated for its innovative craftsmanship and exquisite collections, offers strong growth and progression opportunities for successful candidates.
The Role:
- Lead and support a team, ensuring their training needs are met and team KPIs are achieved.
- Supervise CRM and clienteling activities within the team, collaborating with the CRM Manager to foster loyal brand relationships.
- Recruit and retain top talent.
- Develop, implement, and monitor the store action plan to reach sales targets and KPIs.
- Ensure exceptional client satisfaction and deliver the highest level of customer service.
- Execute clienteling initiatives and events in partnership with other company departments to enhance client loyalty and drive sales growth.
- Provide outstanding customer service and cultivate a strong culture of private appointments.
- Enhance store sales performance while managing expenses effectively.
- Collaborate with retail operations, retail merchandising, and visual merchandising teams to develop strategic plans.
Requirements:
- Fluent in English; additional languages advantageous.
- Minimum 5 years' experience in a managerial role in luxury.
- Proficient in thriving in a fast-paced setting and overseeing a sizable team.
- Demonstrated knowledge and enthusiasm for market trends and products.
- Possesses a degree in Business/Retail Management or equivalent qualification.
- Passion for luxury fashion, art, and design.
- Exceptional leadership qualities with the ability to inspire and motivate a team.
- A client-centric approach towards business operations.
Estimated Salary: £62,000 - £82,000 per annum.
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