Service Desk Operations Manager

7 days ago


Kingston upon Thames, Greater London, United Kingdom Ashdown Group Full time

Service Desk Lead - A pivotal role within our Infrastructure team, responsible for driving process improvement and owning the Service Desk function.

About the Role

We are seeking an experienced Service Desk Lead to join our team, reporting to the Head of IT. As a key member of our Infrastructure team, you will be responsible for the day-to-day operation of the Service Desk, ensuring seamless delivery of IT services to our customers.

Key Responsibilities

  1. Lead the Service Desk function, driving process improvement and ensuring high-quality service delivery.
  2. Collaborate with the Head of IT to develop and implement IT strategies, aligning with business objectives.
  3. Manage and develop a team of Service Desk analysts, providing coaching and guidance to ensure excellent customer service.

Requirements

To be successful in this role, you will need:

  • Proven experience in a Service Desk leadership role, with a strong understanding of ITIL principles.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • A customer-focused approach, with a passion for delivering high-quality service.

What We Offer

A highly competitive salary and benefits package, as well as opportunities for professional growth and development.


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