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Digital Service Delivery Specialist

4 weeks ago


Kingston upon Thames, Greater London, United Kingdom Kingston University Full time

About the Role

We are seeking an experienced Digital Service Delivery Specialist to join our team at Kingston University. As a key member of our service desk, you will play a crucial role in delivering high-quality services to our students and staff.

About You

To be successful in this role, you will have experience working in a service desk environment, preferably within a large and complex user base. You will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities to ensure a high level of fixes at first contact.

About the Team

You will be working alongside our Service Centre Manager and other Digital Service Delivery Specialists to ensure an effective and efficient service is provided to all users across the University. Our team is passionate about delivering exceptional customer experiences and satisfaction, and we pride ourselves on having a high customer service ethic and commitment to continuous improvement.

About the Opportunity

As a Digital Service Delivery Specialist, you will have the opportunity to work at the forefront of digital technology, supporting the delivery of innovative digital services and facilities for our students and staff. You will also be part of a team that values sustainability and strives to make a positive impact across the University.

What We Offer

In addition to a competitive salary, estimated at £38,000 - £45,000 per annum, depending on location, we offer a range of benefits, including access to training and development opportunities, flexible working arrangements, and a supportive and collaborative team environment.