IT Service Desk Technician
2 days ago
We are seeking a highly motivated and enthusiastic IT Service Desk Technician to join our team at Cardiff and Vale University Health Board. This is an excellent opportunity to develop your skills in IT support and service delivery while contributing to the smooth operation of our Service Desk.
About Us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff. We provide over 100 specialist services across six hospital sites, serving a population of over 500,000 people living in Cardiff and the Vale. Our mission is to improve health outcomes for everyone by delivering excellent care and support.
Main Responsibilities
As an IT Service Desk Technician, you will be responsible for providing comprehensive and effective support to our staff and patients. Your duties will include troubleshooting IT issues, managing IT projects, and communicating effectively with internal and external personnel. You will also attend regular review meetings with your supervisor and assessor to ensure you are meeting the requirements of your apprenticeship contract.
Required Skills and Qualifications
To succeed in this role, you will need a minimum of five GCSEs (Grades A-C), including Maths and English. You should also have knowledge of Microsoft Packages and good communication skills. Experience working as part of a team and customer service experience would be desirable. Additionally, you will need to be self-motivated and enthusiastic with a passion for working in IT. An understanding of local area networks and wide area networks, server technologies, and ICT security technologies would be beneficial but not essential.
Salary and Benefits
The salary for this position is approximately £23,500 - £26,000 per annum, depending on experience. As a member of our team, you will receive a range of benefits, including a pension scheme, annual leave, and training opportunities.
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