Bar Manager at JW Marriott Grosvenor House

7 days ago

London, Greater London, United Kingdom Marriott International Full time

Job Summary

The Bar Manager at JW Marriott Grosvenor House is responsible for the daily operations of the Red Bar, including supervision of staff, managing budgets, and ensuring exceptional customer service.

Key Responsibilities

  • Manage daily shift operations and provide leadership and direction to staff.
  • Ensure compliance with all Red Bar policies, standards, and procedures.
  • Work with the culinary team and F&B leadership team to improve the product offering.
  • Communicate with all staff daily, holding a briefing session on the day's business and all relevant information.
  • Ensure that hourly employees have the necessary resources to effectively perform their jobs.

Financial Objectives

  • Maintain an appropriate staffing level and ensure that sufficient staff is on duty to cope with the volume of business and operational needs.
  • Comprehend budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department.
  • Manage P+L results, including wage cost, beverage costs, and controllable costs.

Ensuring Exceptional Customer Service

  • Provide excellent customer service in line with brand standards and provide a positive example for guest relations.
  • Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

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