ICT Support Specialist

5 days ago


Bolton, Bolton, United Kingdom Aspire People Full time

Job Summary
We are seeking a skilled ICT Support Specialist to join our team. As an ICT Support Specialist, you will be responsible for managing and maintaining the school's ICT systems, providing technical support to staff and students, and ensuring the smooth operation of all computer-based technologies.

About the Role
This is a critical position that requires strong technical knowledge and excellent problem-solving skills. You will be working closely with the ICT team to ensure that all ICT systems are running smoothly and efficiently.

Key Responsibilities
* Technical Support and Troubleshooting: Provide first-line support for hardware and software issues encountered by staff and students, troubleshooting and resolving technical problems efficiently.
* User Assistance: Assist staff and students with day-to-day ICT queries, including issues related to software, hardware, printers, and network access.
* Device Setup and Maintenance: Install, configure, and maintain ICT equipment including PCs, laptops, tablets, projectors, interactive whiteboards, printers, and other peripheral devices.
* Network and Systems Management:
**Network Monitoring:** Monitor and maintain the school's IT network, ensuring servers, wireless networks, and internet access are operating smoothly and securely.
**User Account Management:** Manage and maintain user accounts, including password resets and permission changes in line with school policies.
**Software Installation and Updates:** Install and update software on school computers, ensuring all software is correctly licensed and up-to-date.

Requirements
* Strong understanding of ICT hardware, software, and networks, including experience with Windows, Office 365, Google Workspace for Education, and common educational software.
* Ability to diagnose and resolve a wide range of technical issues independently and efficiently.
* Excellent interpersonal skills with the ability to explain technical issues in simple terms to non-technical users, including students and staff.

Salary and Benefits
The salary for this role is estimated at £25,000 - £35,000 per annum, depending on experience. In addition to a competitive salary, we offer training and professional development opportunities, as well as a supportive and friendly working environment.



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