Technical Help Desk Specialist
2 weeks ago
We are looking for a skilled IT Support Technician to join our team at Grassroots Recruitment Limited in Bolton, UK. This is a fantastic opportunity for someone who is passionate about technology and customer service.
The successful candidate will be responsible for providing technical support and assistance to employees, resolving issues, and escalating complex problems to the ICT team.
The role offers a competitive salary of £28,000 - £38,000 per annum, depending on experience, as well as opportunities for career growth and professional development.
Key ResponsibilitiesThe key responsibilities of this role include:
- Providing technical support and assistance to employees;
- Resolving technical issues and escalating complex problems to the ICT team;
- Providing training to staff on hardware and systems usage;
- Supporting all hardware and software across the business;
- Assisting with ICT use within the business.
To succeed in this role, you will need:
- Strong knowledge of Windows Microsoft Windows Server, Microsoft Exchange, Microsoft SQL, Microsoft Windows 10, and Microsoft Office 365;
- Experience with desktop and server hardware, phone systems, networking, and cabling;
- Excellent problem-solving skills and ability to work under pressure;
- Good communication and interpersonal skills;
- Ability to work effectively in a team environment.
We offer a range of benefits, including:
- A competitive salary of £30,000 - £40,000 per annum, depending on experience;
- Ongoing training and professional development opportunities;
- A collaborative and dynamic work environment;
- A chance to make a real difference in the lives of our employees and customers.
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