Technical Service Engineer

6 days ago


Bolton, Bolton, United Kingdom ao Full time
About the Job

We're looking for a Technical Service Engineer to join our team at AO. As a Technical Service Engineer, you'll be responsible for providing technical support to our internal customers, working closely with the team to identify areas of improvement, and driving change to enhance the customer experience.

Key Responsibilities:
  • Providing technical support to internal customers via phone, email, or in-person
  • Remote monitoring of business-critical products and services
  • PC and server configuration, including setup and troubleshooting
Requirements:

To succeed in this role, you'll need:

  • A strong background in technical support, with a focus on Windows-based systems
  • Excellent communication and problem-solving skills
  • Able to work autonomously and as part of a team
  • Familiarity with Microsoft 365 Suite, including Teams, SharePoint, and OneDrive
  • Experience with scripting languages, such as PowerShell and batch
  • Service Desk software experience, preferably with HaloITSM
  • Video conferencing configuration and management experience
What We Offer:

We're offering a competitive salary of £38,000 - £48,000 per annum, depending on experience. Plus, you'll enjoy:

  • Holidays: 25 days plus bank holidays (increasing to 27 days after 2 years with us)
  • Pension: discounted gym membership, onsite spa, and access to our Help @ Hand scheme
  • Discounts: exclusive discounts across our product range
  • Family leave: enhanced maternity, paternity, and adoption leave

Please note that the salary may vary based on location and individual circumstances.



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