IT Service Desk Engineer

5 days ago


Bolton, Bolton, United Kingdom K3 Capital Group Full time
Job Description: IT Service Desk Engineer

We are seeking a skilled IT Service Desk Engineer to join our team at the K3 Capital Group. As a key member of our internal IT Service Desk team, you will be responsible for providing exceptional technical support to our end-users across the company.

The successful candidate will have strong knowledge of Microsoft Operating Systems and networking principles. They will also possess excellent communication and customer service skills, with the ability to communicate effectively with end-users and team members.

Responsibilities:
  1. Provide desk side and remote IT support to end-users, resolving technical issues and escalations effectively.
  2. Support Microsoft 365, Azure & Windows Active Directory for on-premise and cloud technologies.
  3. Ensure a seamless and positive experience for clients.
  4. Identify and resolve issues proactively to minimize downtime.
  5. Maintain high standards of customer service.
Requirements:
  1. At least 2 years of experience in a similar role providing 2nd line IT support.
  2. Strong knowledge of Microsoft Modern Workplace & Cloud technologies.
  3. Excellent communication and customer service skills.
  4. Able to produce high-quality documentation.

Estimated Salary: £35,000 - £45,000 per annum (dependent on location and experience).



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