Desktop Support Specialist

5 days ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Desktop and Applications Support Role

This major global organisation is seeking a skilled desktop support engineer to join their team in Leeds. The successful candidate will have the opportunity to take on new challenges and develop their skills in a dynamic and supportive environment.

Key Responsibilities:

  1. Provide technical assistance to internal and external clients, including support for internal applications and infrastructure.
  2. Manage incidents, tasks, and feature requests using the service desk application.
  3. Conduct problem determination, workaround resolution, root cause analysis, and major incident management.
  4. Establish and maintain productive relationships with key stakeholders and colleagues.
  5. Deliver high-quality service to customers and adhere to strict SLAs for response and resolution times.
  6. Respond to support incidents via phone, email, product support website, and internal ticket system.
  7. Operate within published procedures for Incident, Request, Problem, and Change Management, ensuring agreed business and client SLAs are met.
  8. Log support issues following business procedures to capture issues, assign priority levels, and close tickets with clear details on cause and solution.
  9. Evaluate and escalate incidents and requests to internal and external 3rd line teams as necessary.
  10. Communicate critical system and application issues to Team Leader.
  11. Provide excellent customer service through an understanding of each customer's needs, focusing on swift first-time resolutions.
  12. Conduct troubleshooting and debugging of client problems.
  13. Develop and maintain internal and external customer relationships based on trust and respect.
  14. Document how-to articles and knowledge bases to support customers in finding resolutions online.

Technical Requirements:

  • Excellent analytical and problem-solving skills.
  • Good level of knowledge in querying MS SQL Server database.
  • Ability to work both independently and as part of a team.
  • Flexibility.
  • Ability to create and maintain knowledgebase articles to the highest quality and accuracy.
  • Excellent customer service and strong communication skills, able to articulate technical matters at the right level to all parties involved.
  • Experience in communication with both external and internal clients.
  • Ability to interact and participate with other technology functions such as Database, Infrastructure, Development, and Test teams.

  • IT Desktop Support Specialist

    1 week ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    Job Title:IT Desktop Support Specialist Location:Leeds, West Yorkshire Salary: £30,000 - £35,000 PLUS Vendor Certifications / Qualifications, Pension, Private Healthcare, Social Events. We are currently seeking a skilled IT Desktop Support Specialist to join our team at Elevate Technology Group Ltd, a successful technology firm with a strong presence in...

  • IT Desktop Support Specialist

    1 week ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    Job Title:IT Desktop Support Specialist Location:Leeds, West Yorkshire Salary: £30,000 - £35,000 PLUS Vendor Certifications / Qualifications, Pension, Private Healthcare, Social Events. We are currently seeking a skilled IT Desktop Support Specialist to join our team at Elevate Technology Group Ltd, a successful technology firm with a strong presence in...

  • Desktop Support Specialist

    3 weeks ago

    Leeds, Leeds, United Kingdom Jet2 Full time

    About the RoleWe are seeking a highly skilled Desktop Support Specialist to join our 24/7 team of technical support engineers. As a key member of our IT Service Desk, you will provide technical support to our technology-enabled workforce, ensuring seamless operations and exceptional customer experiences.Key ResponsibilitiesTake ownership of incidents and...

  • IT Desktop Support Specialist

    1 week ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    Elevate Technology Group Ltd is seeking a skilled IT Desktop Engineer to maintain and monitor the organization's desktop environments. The ideal candidate will have at least 2 years of IT Support experience and proficiency in Entra, Azure AD, InTune, Autopilot, Office 365 Suite, and Network Troubleshooting. Strong interpersonal skills are also essential. The...

  • IT Desktop Support Specialist

    1 week ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    Elevate Technology Group Ltd is seeking a skilled IT Desktop Engineer to maintain and monitor the organization's desktop environments. The ideal candidate will have at least 2 years of IT Support experience and proficiency in Entra, Azure AD, InTune, Autopilot, Office 365 Suite, and Network Troubleshooting. Strong interpersonal skills are also essential. The...

  • IT Desktop Support Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    About the Role:We are seeking a skilled IT Desktop Engineer to join our team at Elevate Technology Group Ltd. As a key member of our IT department, you will be responsible for maintaining and monitoring our desktop environments, ensuring consistent performance and providing essential technical support.Key Responsibilities:Maintain and monitor desktop...

  • IT Desktop Support Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    About the RoleWe are seeking a skilled IT Desktop Engineer to join our team at Elevate Technology Group Ltd. As a key member of our IT department, you will be responsible for maintaining and monitoring our desktop environments, ensuring consistent performance and providing essential technical support.Key ResponsibilitiesMaintain and monitor desktop...

  • IT Desktop Support Specialist

    2 weeks ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    About the RoleWe are seeking a skilled IT Desktop Engineer to join our team at Elevate Technology Group Ltd. As a key member of our IT department, you will be responsible for maintaining and monitoring our desktop environments, ensuring consistent performance and providing essential technical support.Key ResponsibilitiesMaintain and monitor desktop...

  • IT Desktop Support Specialist

    3 days ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    Job Title: IT Desktop EngineerLocation: Leeds, West YorkshireSalary: £30,000 - £35,000PLUS Vendor Certifications / Qualifications, Pension, Private Healthcare, Social Events.We are seeking a skilled IT Desktop Engineer to maintain and monitor our organisation's desktop environments, ensuring consistent performance and providing essential technical...

  • IT Desktop Support Specialist

    3 days ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    Job Title: IT Desktop EngineerLocation: Leeds, West YorkshireSalary: £30,000 - £35,000PLUS Vendor Certifications / Qualifications, Pension, Private Healthcare, Social Events.We are seeking a skilled IT Desktop Engineer to maintain and monitor our organisation's desktop environments, ensuring consistent performance and providing essential technical...

  • IT Desktop Support Specialist

    7 days ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    Elevate Technology Group Ltd is seeking a skilled IT Desktop Engineer to maintain and monitor the organisation's desktop environments. The successful candidate will ensure consistent performance and provide essential technical support. Key responsibilities include working with a range of hardware and software solutions, helping users resolve technical issues...

  • IT Desktop Support Specialist

    7 days ago

    Leeds, Leeds, United Kingdom Elevate Technology Group Ltd Full time

    Elevate Technology Group Ltd is seeking a skilled IT Desktop Engineer to maintain and monitor the organisation's desktop environments. The successful candidate will ensure consistent performance and provide essential technical support. Key responsibilities include working with a range of hardware and software solutions, helping users resolve technical issues...

  • Desktop Support Specialist

    2 days ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Desktop Support Engineer – Leeds – Major Global Player in the Software IndustryThis major global organisation is seeking a skilled desktop support engineer to join their team in Leeds. The successful candidate will have the opportunity to work with a range of technologies and develop their skills in a fast-paced environment.As a desktop support engineer,...

  • Desktop Support Specialist

    2 days ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Desktop Support Engineer – Leeds – Major Global Player in the Software IndustryThis major global organisation is seeking a skilled desktop support engineer to join their team in Leeds. The successful candidate will have the opportunity to work with a range of technologies and develop their skills in a fast-paced environment.As a desktop support engineer,...

  • Desktop Support Specialist

    1 day ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Exciting Opportunity for a 1st Line Support CoordinatorWe are seeking a highly skilled and experienced 1st Line Support Coordinator to join our team at a major financial services business. As a key member of our support team, you will be responsible for providing exceptional support to our end-users, setup and support of tablet PCs, and general Microsoft...

  • Desktop Support Specialist

    1 day ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Exciting Opportunity for a 1st Line Support CoordinatorWe are seeking a highly skilled and experienced 1st Line Support Coordinator to join our team at a major financial services business. As a key member of our support team, you will be responsible for providing exceptional support to our end-users, setup and support of tablet PCs, and general Microsoft...

  • Desktop Support Engineer

    2 weeks ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Desktop Support Engineer – Leeds – Major Global Player in the Software Industry This major global organisation is seeking a skilled desktop support engineer to join their team in Leeds. The role offers a range of benefits, including free parking, a decent holiday quota, flexible working hours, and an overtime bonus. As a Desktop Support Engineer, you...

  • Desktop Support Engineer

    2 weeks ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Desktop Support Engineer – Leeds – Major Global Player in the Software Industry This major global organisation is seeking a skilled desktop support engineer to join their team in Leeds. The role offers a range of benefits, including free parking, a decent holiday quota, flexible working hours, and an overtime bonus. As a Desktop Support Engineer, you...

  • Desktop Support Professional

    2 weeks ago

    Leeds, Leeds, United Kingdom Centre People Appointments Full time £30,000

    Job DescriptionJob Summary:Centre People Appointments is seeking a highly skilled IT Helpdesk Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for desktop and...

  • Desktop Support Technician

    2 weeks ago

    Leeds, Leeds, United Kingdom Centre People Appointments Full time

    Job SummaryCentre People Appointments is seeking a highly skilled IT Helpdesk Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide hands-on desktop support, including network and PC implementation and...