Reservations Coordinator

3 weeks ago


Edinburgh, Edinburgh, United Kingdom The Scotsman Hotel Full time
Job Title: Reservations Executive

Job Summary:

We are seeking a highly skilled Reservations Executive to join our team at The Scotsman Hotel. As a key member of our Revenue & Sales office, you will be responsible for processing, amending, and updating bookings, as well as responding to guest requests in a prompt and professional manner.

Main Responsibilities:

* Process and update bookings via telephone and email
* Respond to guest requests and queries
* Work closely with hotel reception teams to answer queries and resolve issues
* Identify and communicate potential sales leads and corporate business bookings

Requirements:

* Knowledge of MEWS and Opera Cloud PMS desirable
* Excellent written and verbal communication skills
* Good interpersonal skills
* Previous experience in a reservations role desirable

What We Offer:

* Competitive salary and benefits package
* Opportunities for career development and growth
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and organized individual with a passion for delivering exceptional customer service, please apply now with your resume and cover letter.

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