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Housing Officer
2 months ago
We are seeking a skilled Housing Officer - Tenancy Services to join our team at Ecruit. As a key member of our tenancy services team, you will play a vital role in delivering excellent customer service to our residents.
Key Responsibilities- Manage a defined geographical area of general needs and sheltered tenancies, providing comprehensive housing and tenancy management services.
- Process tenancy changes, including successions, left in occupation, and mutual exchanges, ensuring seamless transitions for our residents.
- Prepare and serve legal paperwork, including notices and court documents, in accordance with tenancy laws and policies.
- Represent the Council at Court and make referrals to tenancy support and sustainment when necessary, ensuring the best possible outcomes for our residents.
- Excellent verbal and written communication skills, with the ability to build strong relationships with residents and stakeholders.
- Experience of working as a Housing Officer in Tenancy Services, with a deep understanding of tenancy laws and policies.
- Skills and knowledge to deliver an excellent customer service, with a focus on resolving complex issues and providing support to vulnerable residents.
- A competitive salary range of £36,648.00 to £41,418.00, with opportunities for career progression and professional development.
- An essential car user allowance, to support your work in the community.
- An employer-paid health cash plan, to support your physical and mental well-being.
- A salary sacrifice scheme for cars and bikes, to help you save money on your commute.
- Discounts at a range of major high street brands and leisure centres, to help you enjoy your free time.
- 26 days annual leave per year (pro rata) rising to 33 days dependent on length of service, to give you time to relax and recharge.
- Flexible working arrangements, to support your work-life balance.
- 13 days additional flexi leave per year (subject to operational requirements), to give you extra time off when you need it.
- Option to buy up to 5 days additional annual leave, to give you even more time to relax and enjoy your hobbies.
- Free park and ride, to make your commute easier and more convenient.
- Membership to the Local Government Pension Scheme, to support your long-term financial security.
- Support for continuous professional development, to help you grow and succeed in your career.