IT Service Centre Support Specialist

2 months ago

London, Greater London, United Kingdom Motability Operations Full time
About The Role

This is a customer-facing position within the Motability Operations IT Service Centre, where you will provide first-line phone support and second-line hardware support. The role is primarily focused on delivering exceptional customer service, with a strong emphasis on resolving technical issues in a timely and professional manner.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries in a professional, friendly, and timely manner, providing solutions to technical issues and resolving customer complaints.
  • Technical Support: Provide tier-one desktop support to internal customers, answering incoming calls and resolving technical issues related to hardware and software.
  • Issue Management: Take ownership of customer issues, manage expectations, and provide regular updates on progress.
  • Liaison and Collaboration: Act as a liaison with technology departments to drive resolution and deliver results in accordance with agreed timelines.
  • Representation: Represent the IT Service Centre throughout the organization, promoting a positive image and upholding the company's values.
  • Decision Making: Use sound judgment to make decisions that maximize customer satisfaction and drive business results.
  • Continuous Improvement: Strive to continually improve personal performance, achieving team and departmental SLAs and KPIs.
  • Professional Development: Take responsibility for continuous self-development, progressing to tier-two support and account management, and providing exceptional support to specific areas of the business.
  • Process Improvement: Contribute ideas and suggestions for the proactive improvement and effectiveness of the Service Centre delivery.
About You

To be successful in this role, you will have:

  • Customer Service Experience: A minimum of [insert time period] experience working in a customer service or service centre environment.
  • Technical Skills: Strong technical skills, including experience with Microsoft Windows 10/11, Microsoft Active Directory, Microsoft 365 Applications, remote connectivity/VPN, LAN/WAN technologies, and HP hardware.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
  • Development and Learning Skills: Strong development and learning skills, with a willingness to continuously improve and adapt to new technologies and processes.
About Motability Operations

Motability Operations is a unique organization that combines a strong sense of purpose with a real commercial edge. We provide worry-free mobility solutions to over 630,000 customers and their families across the UK, with a focus on delivering exceptional customer service and achieving outstanding results.

We pride ourselves on being an inclusive employer, with a culture that nurtures and empowers our employees to thrive. We offer a range of benefits, including a competitive reward package, pension scheme, annual leave, and access to healthcare apps and volunteering opportunities.

  • IT Service Centre Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The RoleWe are seeking a highly skilled and customer-focused IT Service Centre Support Specialist to join our team at Motability Operations. As a key member of our IT Service Centre, you will provide first-line phone support and second-line hardware support to our internal customers. This is a predominantly customer service-focused role, which involves...

  • IT Service Centre Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The RoleWe are seeking a highly skilled and customer-focused IT Service Centre Support Specialist to join our team at Motability Operations. As a key member of our IT Service Centre, you will provide first-line phone support and second-line hardware support to our internal customers. This is a predominantly customer service-focused role, which involves...

  • IT Service Centre Support Specialist

    2 months ago

    London, Greater London, United Kingdom Motability Operations Full time

    About the RoleWe are seeking a highly skilled and customer-focused IT Service Centre Support Specialist to join our team at Motability Operations. As a key member of our IT Service Centre, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key Responsibilities:Provide Tier One Desktop Support:...

  • IT Service Centre Support Specialist

    2 months ago

    London, Greater London, United Kingdom Motability Operations Full time

    About the RoleWe are seeking a highly skilled and customer-focused IT Service Centre Support Specialist to join our team at Motability Operations. As a key member of our IT Service Centre, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key Responsibilities:Provide Tier One Desktop Support:...

  • IT Service Centre Support Specialist

    1 month ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The RoleWe are seeking a highly skilled and customer-focused IT Service Centre Support Specialist to join our team at Motability Operations. As a key member of our IT Service Centre, you will provide exceptional customer service and technical support to our internal customers, ensuring that their issues are resolved efficiently and effectively.Key...

  • IT Service Centre Support Specialist

    1 month ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The RoleWe are seeking a highly skilled and customer-focused IT Service Centre Support Specialist to join our team at Motability Operations. As a key member of our IT Service Centre, you will provide exceptional customer service and technical support to our internal customers, ensuring that their issues are resolved efficiently and effectively.Key...

  • Centre Administrator

    2 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Full time

    Centre Administrator Job DescriptionHays Specialist Recruitment Limited is seeking a highly skilled Centre Administrator to join our team on a temporary basis. As a Centre Administrator, you will provide administrative support to the Centre Lead and Deputy Centre Lead, Laboratory or Centre Manager, and other assigned members of staff.Key...

  • Centre Administrator

    1 week ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Full time

    Your new role at a reputable Russell Group University involves providing administrative and secretarial support to the Centre Lead and Deputy Centre Lead, Laboratory or Centre Manager, and other assigned staff members. This includes helping to organise the diary, ensuring priorities are responded to first, and reminders of appointments and deadlines.Key...

  • Customer Service Centre Director

    4 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Customer Service Centre Director CS/OperationsJob Description:We are seeking an experienced leader to oversee our Customer Service/Operations/Courier team(s) in a fantastic Central London location. Our client, a leading Delivery/Logistics business, has been established for close to 30 years and offers services across the UK and internationally on...

  • Customer Service Centre Director

    4 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Customer Service Centre Director CS/OperationsJob Description:We are seeking an experienced leader to oversee our Customer Service/Operations/Courier team(s) in a fantastic Central London location. Our client, a leading Delivery/Logistics business, has been established for close to 30 years and offers services across the UK and internationally on...

  • ICT Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Centre People Full time

    Job Title: ICT Support SpecialistCentre People is seeking a highly skilled ICT Support Specialist to join their team. As an ICT Support Specialist, you will be responsible for providing technical support to customers, managing IoT and network alerts, and coordinating with 3rd party suppliers to resolve issues.Key Responsibilities:Manage IoT and network...

  • Customer Service Centre Director

    4 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Customer Service Centre Director CS/OperationsJob Summary:We are seeking an experienced leader to oversee our Customer Service/Operations/Courier team(s) in a fantastic Central London location. As a key member of our team, you will be responsible for managing, supporting, and mentoring team members to develop a strong, passionate, and successful...

  • Customer Service Centre Director

    3 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Title: Customer Service Centre Director CS/OperationsJob Summary:We are seeking an experienced leader to oversee our Customer Service/Operations/Courier team(s) in a fantastic Central London location. As a key member of our team, you will be responsible for managing, supporting, and mentoring team members to develop a strong, passionate, and successful...

  • Adult Service Manager, Learning Disabilities Specialist

    2 weeks ago

    London, Greater London, United Kingdom Centre 404 Full time

    Job Title: Adult Service Manager, Learning Disabilities SpecialistJob Summary:We are seeking an experienced Adult Service Manager to lead our outreach service in South Camden, supporting adults with mild-moderate learning disabilities and complex needs. The successful candidate will oversee the development and implementation of care plans, coordinating...

  • Centre Administrator

    2 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Full time

    Your new role at a reputable Russell Group University involves providing administrative support to the Centre Lead and Deputy Centre Lead, Laboratory or Centre Manager, and other assigned staff members. Your responsibilities will include:Providing administrative and secretarial support to the Centre Lead and Deputy Centre Lead, Laboratory or Centre Manager,...

  • IT Service Centre Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The RoleYou will be part of the Motability Operations IT Service Centre team, providing 1st line phone support and 2nd line hardware support. This is a customer service focused role, with a strong emphasis on phone-based support and hardware fault diagnostics for Desktops, laptops, and mobile phones.Key Responsibilities:Provide professional, friendly,...

  • IT Service Centre Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The RoleYou will be part of the Motability Operations IT Service Centre team, providing 1st line phone support and 2nd line hardware support. This is a customer service focused role, with a strong emphasis on phone-based support and hardware fault diagnostics for Desktops, laptops, and mobile phones.Key Responsibilities:Provide professional, friendly,...

  • IT Service Centre Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The RoleYou will be part of the Motability Operations IT Service Centre team, providing 1st line phone support and 2nd line hardware support. This is a customer service focused role, with a strong emphasis on phone-based support and hardware fault diagnostics for Desktops, laptops, and mobile phones.Key Responsibilities:Provide professional, friendly,...

  • IT Service Centre Support Specialist

    3 weeks ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The RoleYou will be part of the Motability Operations IT Service Centre team, providing 1st line phone support and 2nd line hardware support. This is a customer service focused role, with a strong emphasis on phone-based support and hardware fault diagnostics for Desktops, laptops, and mobile phones.Key Responsibilities:Provide professional, friendly,...

  • Centre Administrator

    2 weeks ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Full time

    Your new role at a reputable Russell Group UniversityTo provide administrative and secretarial support to the Centre Lead and Deputy Centre Lead, Laboratory or Centre Manager and other assigned members of staff in their execution of tasks.To help organise the diary, to ensure priorities are responded to first, reminders of appointments and deadlines,...