Customer Service Centre Director

3 weeks ago

London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

Job Title: Customer Service Centre Director CS/Operations

Job Summary:

We are seeking an experienced leader to oversee our Customer Service/Operations/Courier team(s) in a fantastic Central London location. As a key member of our team, you will be responsible for managing, supporting, and mentoring team members to develop a strong, passionate, and successful operation.

Key Responsibilities:

  • Oversee entire London Service Centre operation (40 FTE), consisting of Customer Services/Operations/Couriers
  • Manage, support, and mentor team members to develop a strong, passionate, and successful operation
  • Review and manage operational requirements through peak periods
  • Recruit and scale team members when required
  • Deliver operational excellence through budget management, operational efficiencies, new business implementation, and existing customer retention
  • Deliver key strategic objectives while maintaining and delivering SLAs
  • Review operational stats to identify potential efficiencies and improved productivity
  • Build positive key customer relationships and proactively support Account Management team(s)

Requirements:

  • Extensive experience of leading high-performing team(s) within an Operations/Logistics business (customer-focused team(s))
  • Proven success in managing and exceeding budget targets
  • Experience of developing team members through coaching
  • Fun, sociable personality

What We Offer:

  • 15-20% annual bonus (performance-related)
  • Fantastic Central London location
  • Great working hours (Monday - Friday: 9.00am - 5.30pm)
  • Amazing progression opportunities

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers which can be found at hays.co.uk

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