Housing Needs Specialist

1 day ago

Perry Barr, United Kingdom Red Snapper Recruitment Limited Full time
Housing Needs Officer Job Description

We are seeking a skilled Housing Needs Officer to join our team at Red Snapper Recruitment Limited. As a Housing Needs Officer, you will play a vital role in providing high-quality housing advice and support services to customers, ensuring their needs are met and expectations managed.

Main Responsibilities:
  • Provide expert housing advice and support to customers, ensuring their needs are met and expectations managed.
  • Ensure all procedures and policies are adhered to, and working instructions for the Housing Options Service comply with LA policies and procedures.
  • Act as an initial escalation point for resolving unusual situations, providing advice and guidance to Assistant Housing Needs Officers.
  • Answer customer enquiries, face-to-face, in writing, or by telephone, to resolve problems raised.
  • Support managers, including at meetings, through diary management, minute-taking, or note-taking as requested.
  • Interview and/or visit customers, assist with the completion of lettings, referrals, applications, and forms to meet their housing needs.
  • Communicate effectively with customers, colleagues, and internal and external partners regarding individual cases and generic questions regarding housing need.
  • Assist in the allocation of property, calculation of rent arrears, and provision of welfare benefit advice.
Essential Requirements:
  • Experience of housing support.
  • Strong written and verbal communication skills, with the ability to apply these through a range of media to internal and external audiences with differing needs.
  • Ability to ensure customers receive a focused approach to meeting their housing needs, assisting with the completion of forms and referrals, and recommending decisions to the Senior Housing Needs Officer.
  • Clerical experience, including filing, maintaining confidential paperwork, setting up and maintaining records, systems, and office equipment, and compiling and typing letters and reports.

This role will be subject to an Enhanced DBS check, and the successful individual will be required to obtain and maintain these clearances.

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