Homeless Family Support Officer
3 weeks ago
The purpose of the role is to deliver a responsive and customer focused temporary accommodation (TA) tenancy support service, that enables residents to sustain their homeless centre tenancy and successfully move on into suitable secured accommodation.
*This position always requires a clear Enhanced DBS*
Hours of work - shift rotas covering Monday to Sunday from 7am to 8pm or a night-time shift pattern 8pm to 8am
Rate of pay £12.19ph
Duties and tasks will include:
Deliver a high-quality tenancy support service to residents and effectively respond to the changing needs of customers and legislation.
Issue licence agreements, deliver resident inductions and facilitate resident group meetings.
Help residents to build support networks and engage in relevant local community activities.
Ensure residents promptly access support identified in their Personal Housing and TA Move On plans.
Make referrals to support agencies and build confidence in customers to effectively manage their expenditure and maximise their income and independence.
Process housing benefit/DHP claim forms to minimise the risk of rent arrears and bad debt.
Promptly liaise with TA Finance Officers to determine best course of action in dealing with non-payment of TA rent and service charge.
Monitor and accurately record income received. Ensure any income collected is received within agreed procedures and targets.
Attend court evictions where required.
Support the service to compile TA suitability review paperwork and case bundles for court proceedings.
Carry out administration and reception duties.
Ensure resident records are accurately kept up to date
Monitor movement in and out of the building. Ensure strict signing in and out procedures are followed by all residents and visitors.
Report safeguarding concerns and health & safety risks/breaches to the appropriate person, service
Carry out routine fire and other alarm tests, building risk assessments, health & safety inspections.Candidate Specification:
Must have a clear Enhanced DBS
Good standard of English & Mathematics
Experience of working in a customer service environment (preferably within a housing context).
Experience of working in a frontline service role, delivering services to customers with vulnerabilities and multiple complex needs.
Experience of delivering tenancy support to customers.
Experience of working in a multi-disciplinary environment that is driven by strict and demanding deadlines.
Experience of responding to complex and sensitive situations displaying empathy and diplomacy.
Experience of working closely with communities, partners and other stakeholders.
Experience in following administrative procedures and maintaining accurate records and compiling basic correspondence.
Knowledge of Landlord & Tenant legislation and building Health & Safety requirements.
An ability to fulfil all spoken aspects of the role with confidence using the English Language as required by Part 7 of the Immigration Act 2016.
Ability to organise, prioritise and effectively manage own workload/casework in a dynamic environment where priorities can change quickly.
Ability to work flexibly, work evening and weekend shifts and cover absences at short notice.
INDLS
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