Service Administrator Coordinator
13 hours ago
We are seeking an experienced Service Administrator to join our team at Custom Intelligent Security. This is a full-time on-site role where you will provide daily administrative assistance to our Service Helpdesk, Small Works and PPM Team.
The successful candidate will play a key role in maintaining efficient operations and providing excellent customer satisfaction.
Key Responsibilities:
• Co-ordinate emails to relevant personnel and/or provide information
• Open and close jobs on CRM - respond to clients and advise department managers via on-call notifications
• Review and co-ordinate Engineer Call sheets - Service and Maintenance Departments
• Pass on further actions and information to Account Managers/Line Managers
• Invoice requests/admin close jobs/issue call sheets to clients - Service and Maintenance Departments
• Daily checks on CRM - Service and Maintenance
• Book jobs with clients
• Request and issue RAMS
• Permit application
• Parking requests
• Sub-contractors works and documentation
• NSI - admin requirements
• H&S - admin requirements
• False alarm management - monthly statistics
• Service and maintenance statistics
• Service kit coordination
• Administration
• Callout rota administration
• Sub-contractors file/schedule administration
• Remote monitoring - set-up and client administration
• Engineering admin requirements
Requirements:
- Excellent communication skills
- Strong customer service skills
- Proficiency in administrative assistance
- Technical support knowledge and experience
- Experience in providing training to customers or colleagues
- Ability to work collaboratively in a team environment
- Organisational and problem-solving abilities
- Experience in the security industry is a plus
- Proficient with Microsoft Office
Salary: £25,000 - £30,000 per annum (dependent on experience)
Benefits:
- 24 days annual leave plus bank holidays
- Rewards and healthcare package
- Company pension
- Ongoing training and development
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