Service Administrator Coordinator

13 hours ago


Watford, Hertfordshire, United Kingdom Custom Intelligent Security Full time
Job Description

We are seeking an experienced Service Administrator to join our team at Custom Intelligent Security. This is a full-time on-site role where you will provide daily administrative assistance to our Service Helpdesk, Small Works and PPM Team.

The successful candidate will play a key role in maintaining efficient operations and providing excellent customer satisfaction.

Key Responsibilities:


• Co-ordinate emails to relevant personnel and/or provide information


• Open and close jobs on CRM - respond to clients and advise department managers via on-call notifications


• Review and co-ordinate Engineer Call sheets - Service and Maintenance Departments


• Pass on further actions and information to Account Managers/Line Managers


• Invoice requests/admin close jobs/issue call sheets to clients - Service and Maintenance Departments


• Daily checks on CRM - Service and Maintenance


• Book jobs with clients


• Request and issue RAMS


• Permit application


• Parking requests


• Sub-contractors works and documentation


• NSI - admin requirements


• H&S - admin requirements


• False alarm management - monthly statistics


• Service and maintenance statistics


• Service kit coordination


• Administration


• Callout rota administration


• Sub-contractors file/schedule administration


• Remote monitoring - set-up and client administration


• Engineering admin requirements

Requirements:

  • Excellent communication skills
  • Strong customer service skills
  • Proficiency in administrative assistance
  • Technical support knowledge and experience
  • Experience in providing training to customers or colleagues
  • Ability to work collaboratively in a team environment
  • Organisational and problem-solving abilities
  • Experience in the security industry is a plus
  • Proficient with Microsoft Office

Salary: £25,000 - £30,000 per annum (dependent on experience)

Benefits:

  • 24 days annual leave plus bank holidays
  • Rewards and healthcare package
  • Company pension
  • Ongoing training and development


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