Workers Compensation Claims Processor
6 days ago
About EML
We are a leading provider of workers compensation services, dedicated to helping individuals and businesses navigate the claims process with ease and efficiency.
The Role
We are seeking a skilled Claims Lodgement Specialist to join our team in Newcastle. As a key member of our claims team, you will be responsible for processing and managing workers compensation claims lodgments, providing exceptional customer service, and supporting the business in delivering optimal return to work strategies.
Your Responsibilities
- Gather comprehensive information at lodgement to ensure claims are assigned to the most appropriate segment to meet specific customer needs.
- Provide excellent customer service experience, responding to customer inquiries and resolving issues in a timely and professional manner.
- Provide education to customers on the claims management process, ensuring they understand their rights and responsibilities.
- Improve overall quality of phone lodgement and communication, ensuring seamless interactions with customers and stakeholders.
- Encourage proactive and open communication with key stakeholders during the lodgement information gathering process.
About You
- Workers compensation experience is desirable but not essential; however, you must have a passion for helping people and a strong understanding of customer service principles.
- Excellent verbal and written communication skills are essential, as you will be interacting with customers and stakeholders on a regular basis.
- The ability to prioritize tasks and manage multiple claims efficiently is vital to meet deadlines and maintain a smooth workflow.
- A strong understanding of medical terminology is also essential, as you will be working with customers who have suffered injuries or illnesses.
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