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Injury Management Specialist

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Suncorp Group Full time
{"title": "Injury Management Advisor", "description": "

The Role

As an Injury Management Advisor at Suncorp Group, you will play a critical role in ensuring the quality of decision-making within claims management. Your expertise will promote consistency in approach and compliance to legislation, driving proactive claims management across the Statutory division.

This role requires you to provide clinical and injury management technical expertise to assess personal injury claims, ensuring reasonable and appropriate treatment and rehabilitation requirements. You will work closely with the claims team to achieve claims management objectives, applying evidence-based injury management principles to provide cost-effective interventions in a timely manner.

You will also be responsible for coaching and mentoring Claim Advisors, ensuring a sound understanding of injury management is applied when making decisions. This will involve developing legislative and regulatory knowledge and skills, as well as maintaining a customer-focused approach to resolve complaints in a timely manner.

Key Responsibilities:

  • Review claim files and provide subject matter expertise to claims handlers, including interpreting medical reports and determining rehabilitation and treatment requirements.
  • Prepare professional written and verbal advice to claims handlers on reasonable and appropriate treatment and rehabilitation services.
  • Provide consistent injury management expertise and support to ensure ongoing quality decisions and input into claims strategy.
  • Work within the designated Delegation of Authority.
  • Engage and negotiate with Service Providers, Claimants, Solicitors, and claims staff.

Requirements:

  • Degree in Allied Health related discipline is mandatory.
  • Minimum 2 years clinical experience.
  • Minimum 2 years Workers Compensation/CTP Experience - Desired.
  • Minimum 2 years Occupational Rehabilitation experience (desired for Workers Compensation).
  • Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes.

Culture:

At Suncorp Group, we promote a high-performance culture where people are rewarded for effort and dedication. We recognize and value commitment and encourage our people to maintain a healthy balance between their career and personal time. We believe in creating a diverse, accessible, and inclusive culture, offering flexible work, career development, and internal mobility, and building connected relationships amongst our team members and with our customers.

", "lang_code": "en-US"}