Case Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EML (Employers Mutual Limited) Full time
About the Opportunity

EML (Employers Mutual Limited) is a leading provider of workers compensation and personal injury claims management services. We are seeking an experienced Case Manager to join our team and provide support to a major client based in NSW.

Job Summary

This is a 10-month Max Term Contract role, based from either our Parramatta, Newcastle or Brisbane office with flexibility to work from home 3 days a week once fully trained. As a Case Manager, you will play a pivotal role in the Return to Work process, providing a service-orientated approach that is focused on early intervention and the interests of workers and employers.

Key Responsibilities
  • Provide workers compensation advice to stakeholders including workers, employers and providers
  • Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
  • Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs
Requirements
  • Demonstrated experience in worker's compensation claims management
  • An empathetic, resilient, and motivational approach to provide customer centric support
  • A driven professional with highly developed written and verbal communication skills
  • Careful consideration to detail with a high concern for accuracy
  • Proactive, positive attitude, resilient and willingness to learn
  • Strong stakeholder engagement and management
About EML

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. EML is an equal opportunity employer and is committed to maintaining a workplace where everyone feels valued and respected.

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