Assistant Store Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom END. Full time

**About Us**

END. is a leading technology-driven retailer that specializes in luxury and contemporary menswear, as well as exclusive sneaker drops. We pride ourselves on delivering a first-class customer experience, which has been instrumental in our success.

**Our Story**

Over the past 18 years, we have evolved into a global brand with a presence in over 80 countries. Our online business is complemented by our industry-leading retail stores in Newcastle, Glasgow, London, Manchester, and Milan.

**The Role**

We are seeking an ambitious and energetic individual to join our team as an Assistant Store Manager in our Newcastle retail store. As a key member of our team, you will be responsible for assisting the store manager in the day-to-day operations of the store, ensuring that our customers receive an exceptional shopping experience.

**Key Responsibilities**

  • Assist the store manager in the operating manner of the store, ensuring continuity in all operations.
  • Be prepared to take over full managerial tasks as necessary.
  • Develop a good working knowledge of the store's operations, including processes and procedures.
  • Ensure that the team is equipped with knowledge relevant to the industry and the specific products we represent.
  • Lead the team in delivering exceptional customer service, demonstrating exemplary service techniques.
  • Drive store sales by motivating the team to achieve and exceed set budgets and sales targets.
  • Identify opportunities to improve performance, communicating them to the store manager regularly.
  • Ensure that the store image is in line with our business standards, conducting regular floor walks to maintain awareness of product and merchandising standards.
  • Take financial accountability for supporting the store manager in managing wage to sales budget, shrinkage, and revenue.
  • Maintain a safe and healthy work environment for staff and customers.

**What We're Looking For**

We're seeking a candidate with a diverse and broad skill base in business management, with a passion for the retail industry. You should be charismatic, with an energy that inspires others, and possess excellent written and verbal communication skills.

**What We Offer**

  • 30 days holiday (including bank holidays)
  • Company pension scheme
  • Generous staff discount
  • Opportunities for professional development and career progression
  • Health Cash Plan
  • Cycle-to-work scheme

**Our Core Values**

We always put our customers first, are passionate and dedicated, and strive for excellence. We are positive and collaborative, and keep it simple.

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