Receptionist

1 month ago


West Bromwich, Sandwell, United Kingdom Great Bridge Partnerships for Health Full time

About the Role

We are seeking a highly organized and communicative Receptionist/Administrator to join our team at Great Bridge Partnerships for Health. As a key member of our practice, you will be responsible for providing exceptional patient care and administrative support to our clinicians and staff.

Key Responsibilities

  • Greet and direct patients and visitors in a professional and efficient manner.
  • Direct and assist patients to clinics where necessary.
  • Book appointments, take home visits, and prescription requests, prioritizing emergency requests after liaising with clinical staff.
  • Deal with routine enquiries, forwarding messages, and taking appropriate action.
  • Keep patients informed and updated of any changes or delays affecting clinics or appointments.
  • Ensure patient confidentiality is maintained at all times.
  • Perform an adequate 'handover' to colleagues after each shift to ensure all outstanding jobs are passed over.
  • Ensure your working area is left clean and tidy and secured at the end of each day.
  • Contribute to scheduling appointments on the clinical system and room availability.
  • Provide cover for colleagues during holiday and sick leave.
  • Utilize existing IT software and contribute towards the collection of QOF data towards achievement of the GMS contract.
  • Undertake training in line with the development of the post and as agreed with the line manager as part of the personal development plan and fully participate in the organization's performance review process on an annual basis.

About Us

We have a list size of just over 12,000 patients across 3 sites in Sandwell, and we are a dedicated and close team who are all committed to delivering the best possible patient care for our population.


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