Receptionist

2 months ago

Nottingham, Nottingham, United Kingdom Nottinghamshire Healthcare NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and customer-focused Receptionist to join our team at Nottinghamshire Healthcare NHS Foundation Trust. As a key member of our administrative team, you will provide a high-level welcome and efficient patient-focused service, promoting a positive image of the Trust.

Key Responsibilities

  • Perform welcome duties, including greeting clients and visitors, and ensuring clinical staff are made aware of their take.
  • Record and relay messages accurately via telephone, email, and face-to-face contact.
  • Receive visitors, assist with their enquiries, and direct them to the relevant staff member.
  • Maintain general tidiness of the waiting area and ensure the reception area is well-stocked with information relevant to clients.
  • Manage computerized and manual record systems, including requesting maintenance jobs and tracking case notes.
  • Deal with all outgoing and incoming mail, and order equipment and stationery as required.
  • Assist with other administrative duties within the administration team as needed.

Person Specification

  • Minimum OCR/RSA II typing/word processing or equivalent level of knowledge and experience.
  • English Language and Maths GCSE Level C or equivalent, along with good supporting general education.
  • Knowledge of a full range of Business & Administration procedures acquired through NVQ Level 2 or proven practical experience.
  • Experience of working in a customer-facing role and high-level Microsoft office software.
  • Ability to work as an effective team member and maintain confidentiality requirements.

What We Offer

As a Receptionist at Nottinghamshire Healthcare NHS Foundation Trust, you will have the opportunity to work in a dynamic and supportive team environment. We offer a range of benefits, including competitive salary, pension scheme, and opportunities for professional development.

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