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Network Infrastructure Specialist

1 month ago

Solihull, Solihull, United Kingdom Paragon Banking Group PLC Full time

About the Role

We are seeking an experienced Network Infrastructure Specialist to join our team at Paragon Banking Group PLC. As a key member of our Infrastructure Support team, you will be responsible for maintaining the network and telephony infrastructure within the Bank.

Key Responsibilities:

  • Respond promptly to support tickets, queries, and fault reports
  • Support Network projects where required
  • Understand the inner workings of an IT department to effectively triage tickets and queries
  • Ensure all related systems are running and functioning properly
  • Support ongoing projects
  • Develop a wider than normal understanding of the traffic flow between locations and inside and outside of the organisation

Requirements:

  • Excellent communication skills to assist at all levels and convey technical concepts to a non-technical audience
  • Ability to organize and prioritize workload
  • Flexibility to support the business as and when required outside normal business hours
  • Strong technical skills
  • A methodical, step-by-step approach to resolving issues
  • Confidence in supporting Cisco Firepower's, next gen features, DNA, ISE and Wireless first networks
  • Adaptability to do a range of work— sometimes complex and non-routine. in different environments
  • Ability to work under direction, use discretion and determine when to escalate issues

About Us

We are a Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future.

Benefits:

  • Generous holiday allowance, with a day off for your birthday
  • Paid community volunteering
  • Company-wide, profit-sharing bonus
  • Pension plan - we'll contribute up to 10% of your annual salary
  • Life assurance and personal accident cover

Working Hours

37.5hrs per week, Monday to Friday from 8.30 to 5.00 with one hour for lunch.